Shipping Policy

Effective Date: 10/1/2024

At WhitehurstGenetix.com, we are committed to providing you with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from our website.

Shipping Charges

  • Flat Rate: We charge a flat shipping fee of $4.99 per item.

Order Processing

  • Processing Time: Most orders are processed within 1-6 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Verification: Please ensure all shipping information is correct. Orders with incorrect information may experience delays.

Shipping Methods and Delivery Times

  • Carrier: Most items are shipped through USPS unless otherwise stated.
  • Standard Shipping: Estimated delivery within 2-8 business days after your order has been processed.

Expedited Shipping

  • How to Arrange: If you need expedited shipping, please contact our admin before placing your order.
  • Note: Additional charges may apply for expedited shipping services.

Order Tracking

All orders are tracked and insured for your peace of mind.

  • Tracking Information: Once your order has shipped, you will receive a confirmation email containing a tracking number.
  • How to Track: Use the tracking number on the USPS website to monitor the delivery status of your package.

Insurance

We insure all shipments against loss or damage during transit:

  • Coverage: Full value of the merchandise.
  • Claims: If your package is lost or arrives damaged, please contact us immediately so we can assist you with filing a claim.

No International Shipping

  • Domestic Shipping Only: Currently, we do not offer international shipping. We ship exclusively within the United States.

Delivery Issues

  • Delayed or Lost Packages: If your package is delayed beyond the estimated delivery time, please contact USPS first. If the issue is not resolved, contact us for assistance.
  • Incorrect Address: We are not responsible for packages delivered to an incorrect address provided by the customer. Please double-check your shipping information before finalizing your order.

Order Modifications and Cancellations

  • Before Shipping: You may request changes or cancellations to your order before it has been shipped by contacting us.
  • After Shipping: Once the order has been shipped, we cannot make changes or cancellations.

Undeliverable Packages

  • Returned to Sender: Packages returned to us due to incorrect address, refusal upon delivery, or unclaimed at the post office will incur a reshipping fee.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us:

Note: This Shipping Policy is subject to change without prior notice. Please review this page periodically for updates.